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When sharing is onWhat Synnax Desktop sendsTurn off usage data
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Synnax Desktop usage data

What usage data Synnax Desktop sends to Synnax Labs, and how to turn it off.

Synnax Desktop sends usage data to Synnax Labs. We use it to find bugs and to learn which features people use. Synnax Desktop sends no usage data before you log in. The data goes to PostHog, which stores it in its US cloud for Synnax Labs.

When sharing is on

The login page uses the country of your IP address to choose how it asks:

  • EU, EEA, UK, Switzerland, and countries that we cannot identify -> the login page in your browser asks if you want to share usage data. Synnax Desktop sends usage data only if you agree.
  • Everywhere else -> the login page in your browser shows a notice, and sharing is on.

You can change your choice at any time. See turn off usage data.

What Synnax Desktop sends

Data What it holds
Launches A random ID for the install, the app version, the operating system, the processor type, and the time since the last launch.
Screens The type of each tab that you look at, such as a line plot or a schematic. Not its name.
Clicks The parts of the app that you click, with all text masked.
Screen recordings Recordings of the app window, with all text and inputs masked. Plots, logs, and values show blank.
Actions When you create a channel, plot, schematic, or range, connect or configure a device, start a task, or deploy an automation. Types only, not names.
The built-in Core How long it takes to start, how long it ran, why it stopped, and the size of the data that a reset erased.
Crash reports The error message and where in the app it occurred. An error message can include the name of a channel or a device.
Survey answers Your answers, if you answer a survey in the app.
Account The email address and ID of your Synnax account.

PostHog also receives the IP address of the computer.

Synnax Desktop does not send your recorded data, the values of your channels, or your files.

Turn off usage data

In Synnax Desktop, run the “Change usage data settings” command, and turn off Share usage data. The app stops sending usage data at once. To share again, turn the switch on.

For how Synnax Labs keeps and protects this data, and how to ask us to delete it, see the privacy policy.

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